HOW TECHNOLOGY IS CHANGING WORK AND ORGANIZATIONS

Abstract

Given the rapid advancements and increased reliance on technology, the impact of technology on work and employment is a crucial topic for scholars in the field of organizational psychology and organizational behavior (OP/OB). This article aims to analyze the current research on the effects of technology on work and organizations, including its progress, direction, and purpose. After reviewing significant technological breakthroughs, we explore the disruptive effects of emerging information and communication technologies. Additionally, we examine the extent and types of jobs affected by technological developments, which will inevitably result in significant worker displacement. To illustrate the influence of technology on work, work systems, and organizations, we present four widely used technologies: electronic monitoring systems, robots, teleconferencing, and wearable computing devices. In order to provide insights for OP/OB scholars regarding the effects of technology, we consider research conducted from four different perspectives on the role of technology in management. Furthermore, we analyze how this role is evolving in the emerging world of technology. Finally, we conclude by discussing approaches to six human resources (HR) areas that are supported by both traditional and emerging technologies. We identify research questions related to these areas that will have profound implications for both research and practice, and offer guidance for future research endeavors.